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BRIAN PERRELLA
CHERYL PEDOTA
Prabhdeep Singh
USA

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Ask HR Co-Op (Contingent) Job

Date: Jan 2, 2019

Location: Plainsboro, NJ, US

Company: Novo Nordisk

Purpose

Ask HR serves as the first point of contact for all inbound inquiries and is responsible for providing consistent, high quality customer service and HR support to Novo Nordisk employees, candidates and retirees. The person in this role is responsible for providing support for all HR transactions, policies, and processes through multi­channel support (i.e., phone, online, email, chat, etc.). This position requires application of HR knowledge and capability to independently find solutions from various HR sources.


Essential Functions
  • As part of a team on a part-time basis, ensures 100% coverage during normal business hours (8:00 am – 5:00 pm) and thoroughly documents all inquiries in case management application. Achieve operational metrics in support of the call center’s service level agreements and industry best practices.
  • Maintain a current understanding and awareness of HR knowledge and processes to effectively support employee questions with minimal escalations to ensure a positive experience. Contribute positively to the team through the sharing of knowledge, ideas and best practices.
  • Escalate employee inquiries to senior support staff, internal business partners and/or external vendors when specific, in-­depth functional knowledge or an exception is required.
  • Provide excellent customer service by researching Tier 1 questions and responding with information in a timely, professional, and consistent manner. Responses may be non-­scripted.
  • May make recommendations for areas of improvement within department (to simplify, add value, increase efficiency, improve quality, etc.).
  • Executes HR services, as assigned (such as file maintenance, HR system administration, vendor credentialing, etc.).
  • Accountable for communicating challenges or issues to Manager, Ask HR.

Qualifications
  • Undergraduate or graduate student in Business or Human Resources
  • Ability to maintain highest level of confidentiality
  • Customer service experience preferred
  • Excellent verbal communication, including proper grammar, tone, and a clear speaking voice to ensure solid communication with customer via all contact channels
  • Excellent written communication skills, including proper grammar and correct sentence structure to document cases and communicate with customers via all contact channels
  • Ability to work well independently and within a team
  • Must be able to work well in a fast-paced, rapidly changing environment
  • Demonstrated success in problem solving with proven ability to pay close attention to details to ensure customer needs are met
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Additionally, this job description reflects management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

This job posting is for a contingent worker only. Kelly Services will retain the hired individual on their payroll.


Requisition ID: 59334BR
State/Provinces: Plainsboro
Job Category: Human Resources


Nearest Major Market: New Jersey

Job Segment: Payroll, HR, Call Center, Finance, Human Resources, Customer Service